Why do you only ship on Mondays and Tuesdays?
Because our products are so perishable, we need time to freeze your order before shipping it. We also send it via United Parcel Service (UPS) to guarantee it arrives before the weekend. Otherwise, it will sit in a warehouse, melt, and potentially expire before reaching you.
Why is there a 12 juice minimum? If I order the Two Day Detox, does it still apply?
We have a 12 juice minimum to cover the cost of the packaging. We ship your juices in insulated packaging to keep the juices cold during transportation. If you order less, the juices will not be able to stay cold. When you order the Two Day Detox, however, the two gallons fill the packaging, so you do not need to order more.
When I place my order, Paypal shows my billing address as my shipping address, but they’re different. Why?
Paypal needs your billing information, but we receive both your billing and shipping addresses. If you list your billing address as your home, and your shipping address as your work, we at Arden’s Garden receive both those addresses.
I keep entering my shipping state and zipcode, but it says you don’t ship to me.
When you select your state from the drop-down menu, give our site a few seconds to refresh itself before you enter the zipcode. We ship anywhere in the contiguous United States, but sometimes it may take a while for the page to reload with your information.
Can you ship orders to P.O. boxes?
No. If you have a P.O. box and do not want it sent to your home, call your local UPS Customer Center to see if we can send it to them to hold for pick-up.
Can you ship orders to apartments?
Yes. If the website has trouble accepting your address, do not enter any commas in the address line. (ex: “1234 Main Street apt 1A”)
What is your refund policy?
If the order arrives damaged, please contact our office immediately so we can send a replacement order the following week or refund your money. If we are not notified within 24 hours of the package being delivered that there is a problem, no refund will be issued.
Please ship your juice order to a destination where it will be received by the end of the arrival day. Our product is fresh and requires immediate refrigeration. It is the customer’s responsibility to refrigerate the items after the package arrives. If the product is ordered as a gift, please notify your recipient.
Our product is fresh and perishable. Please do not order if the package will sit on a doorstep longer than 12 hours.
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